Refund policy

Exchange & Refund Policy

At Mirha Studio, we are committed to providing our customers with premium-quality products and excellent customer service. We want you to have a smooth and satisfying shopping experience with us.

Exchange Policy

Any product purchased from Mirha Studio may be exchanged within 14 days of receiving the order, provided that the item:

  • Is unused and unworn.

  • Has not been washed or damaged.

  • Is in its original condition.

  • Has all original labels and tags attached.

  • Is returned in its original packaging.

  • Is accompanied by proof of purchase, such as an order confirmation or receipt.

If you are not satisfied with your purchase, you may request an exchange, subject to the availability of the requested item.

Exchange requests are only accepted within 14 days of delivery.

The exchange will be provided for an item of the same value as the original purchase. The exchange voucher/value provided can be used only once.

Return & Courier Charges

For an exchange or return, the customer is responsible for sending the item back to Mirha Studio through a courier service.

The customer will be responsible for the return courier charges. Mirha Studio will not reimburse the courier charges paid by the customer for sending the parcel back.

A deduction of approximately 20% of the sale price may apply to refunds or returns to cover applicable company expenses, delivery charges, government taxes, and administrative costs, where applicable.

Exchange Procedure

To request an exchange, please follow these steps:

  1. Take a clear picture or video showing the issue or defective part of the item.

  2. Keep the product unused, unworn, and in its original condition with the tags and packaging intact.

  3. Contact Mirha Studio through WhatsApp at 0327-8652020 and share the pictures/videos of the issue.

  4. Inform our customer service team that you would like to request an exchange.

  5. Our team will provide you with the warehouse/return address.

  6. Send the parcel to the provided address through your preferred courier service.

  7. Once we receive and inspect the returned item, we will process your exchange according to our policy and product availability.

Refund Policy

Mirha Studio may offer refunds for eligible returns, subject to the conditions mentioned in this policy.

If you choose to return an eligible product and request a refund, the refund will be processed after we receive and inspect the returned parcel.

A deduction of approximately 20% of the sale price may apply to cover applicable company expenses, delivery charges, government taxes, and administrative costs.

The customer is also responsible for the return courier charges for sending the product back to us.

Refunds will be initiated within 14 working days after Mirha Studio receives and verifies the returned parcel.

For assistance regarding returns or refunds, please contact our customer service team through WhatsApp at 0327-8652020.

Important Notes

Product Color & Appearance

There may be a slight difference in the actual product's embroidery, fabric shade, or color due to photographic lighting, camera settings, and differences in individual device or screen displays.

Minor variations in color or appearance caused by lighting or screen settings will not be considered a defect and may not qualify for a return or exchange.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact Mirha Studio as soon as possible and provide clear photographic or video evidence of the issue.

The item must be kept in its original condition until our customer service team provides further instructions.

Final Approval

All exchange and refund requests are subject to inspection and approval by Mirha Studio. Products that do not meet the conditions stated in this policy may not be eligible for exchange or refund.

Thank you for shopping with Mirha Studio.